Terms of service

The compagny ROSCO SARL is a limited liability company with a share capital of 5.000 euros listed in the Commercial Register of Rennes, France, under the number RCS 531 381 341 000 19, whose registered offices are located in Rennes (35).

(Refered to as French Blossom below)

Any order placed for a product sold by French Blossom implies consulting and agreeing to the following terms and conditions of sales. These terms and conditions of sales can be modified by French Blossom without prior warning.

These terms and conditions of sales are retrievable on https://www.frenchblossom.com and will prevail if needed, on any other version or any other document. The user can request these to be sent electronaically.

Ticking the « I agree with terms and conditions » box before proceeding with secure payment, establishes a definitive acceptance that can only be questioned according to the cases listed under the subsection « right of withdrawal ». The user recognizes the reading, understanding and accepting of the following terms by doing so.

 

CONDITIONS OF SALE

The General Conditions of Sale and Use apply to all orders placed through the Site and this, whatever the clauses that may appear on the documents of the buyer.

When a case is not dealt with herein, it is the distance selling rules of the location of French Blossom’s head office that apply.

French Blossom’s offers on the Site are only for individuals. French Blossom reserves the right to refuse the benefit of its offers to any professional dealer and to cancel at any time, from the date of the order and for a period of 12 months following the expected date of delivery, any order that would have gone through a professional.

Any product and sample available on the Site (hereinafter referred to as the “Product (s)”) are intended for personal use only. You agree not to sell or resell the French Blossom Products and Samples you purchase or receive. French Blossom reserves the right to cancel, limit or reduce the quantity of any order that may be made in violation of these Terms and Conditions of Sale and Use.

ORDERS AND VALIDITY OF OFFERS

ORDERING PROCEDURE

A detailed description of the Products is available on the occasion of the individual visualization of each one of them on the Site. The system thus put in place supposes an active step on your part. It complies with the legal requirements for online sales and consumer protection. To order the desired Products, enter in the product sheet of the items you want to buy by clicking on their picture, choose the desired quantity, then click on “Add to Cart”. Your choices will be automatically added to your basket. You have the possibility to choose several products of the same reference by changing the quantities in the summary of your order. You can also cancel any of the previously selected Products by entering “0” in the Quantity column or by clicking the “X” button to the left of each Product. To take into account these changes, you will need to click on “update my cart”. Once you have ordered all the desired Products, click on “Order” in the summary of your order. Fill out the form with your full details and the payment method. In case of forgetfulness, your order will not be valid. At the end of the form, do not forget to tick the boxes “By ticking this box I accept the GTC” and “This order is with obligation of payment”, without What you will not be able to confirm your order.If you want to modify your order, click on “Update Cart”.

Acceptance of order:

French Blossom agrees to accept orders made over the Internet, within the limits of available stocks, in the terms hereof which you must declare to have read when you validate the order. In accordance with articles L.111-1 and following and L. 121-17 of the Consumer Code, you must be able, before the conclusion of the contract, to know the essential characteristics of the Products (nature, quantity, substantial qualities …), their price, the methods of payment accepted, the time and the delivery restrictions as well as the time, the conditions and the modalities of exercise of the right of retractation as well as the cases of exclusions of exercise of this right. Before the conclusion of the contract of sale, you will see on your screen a good of order detailing your entire order at the price including taxes (excluding shipping cost) that you can change or cancel. To enable the validation of this order form you must first acknowledge that the placing of your order entails the obligation to pay in full and secondly to read the General Terms and Conditions of Sale. Use by ticking the associated boxes and then click on the button “Validate the order”. Check all the boxes mentioned above is an essential requirement for you to validate your order.The fact for you to fill the order form on the Site, to adjust and confirm by clicking on the button ” Validate the order “, is full acceptance of these conditions. These will be the only ones applicable to the contract thus concluded. For any purchase on our Site, a confirmation e-mail will be sent to you mentioning the number of your order, the details of the Products ordered as well as the information allowing you to follow the preparation and the Delivery of Products.

Limitations

In case of out of stock, French Blossom undertakes to inform you by mail to the email address you have indicated, as soon as possible. French Blossom will notify you of the lead times required to obtain the desired Product or will offer you a replacement Product of equivalent value. French Blossom reserves the right to cancel any orders, non-compliant, suspicious, or made in bad faith. In addition, we reserve the right to refuse any order from a customer with whom there is any prior or ongoing dispute. Any order will be taken into consideration only after receipt of full payment of the Products and will be confirmed by French Blossom by e-mail. French Blossom is not able to handle the remainder of orders: if a product is out of time without accurate replenishment, French Blossom will offer you the refund of the product ordered, via the payment method used when placing your order.

PRICES

The prices displayed are expressed in Euros and are inclusive of all taxes (VAT and all other taxes according to the rates applicable in France and in force at the time of the order). These are net prices which include the price of the Products, the costs handling, packaging and preservation. The prices are valid on the date of validation of the order. These can be changed later without notice. They do not include participation in shipping and delivery costs which may vary depending on the amount, the weight of the order and / or the country of shipment. Any order delivered outside metropolitan France may be subject to any local taxes and customs fees at the expense and expense of the buyer. The price indicated in the confirmation of order is the definitive price expressed TTC. In any case French Blossom will not be held to bear additional costs related to the issuance of the order excluding transport charges, described and invoiced at the conclusion of your order on the Site. Customs taxes may be requested by the carrier at the time of delivery. These customs duties and any taxes related to the delivery of an item are at your expense and are your responsibility.

PAYMENT TERMS

Payment for the Products purchased on the Site is made in full, at the time of the order. The Products remain the property of French Blossom until full payment of the order.The payments are made by credit card (Master Card, Visa) or Pay Pal. Your credit card will be charged at the time of confirmation of your order (excluding USA). To this end, you guarantee that you hold the debit card and that the name on it is yours.

SECURING PAYMENTS

The payment security protocol used is Stripe. Payments are directed to a fully secure Stripe payment page using the HTTPS protocol. The payment process is done directly on the secure Stripeserver. It guarantees a total confidentiality of the personal information transmitted on Internet. Thus, the information relating to your credit card is not stored on the Site and your payment can be viewed only in encrypted form through the TLS protocol (“Transport Layer Security”). TLS is a security protocol designed to ensure the confidentiality of information exchanged over the Internet between applications and users. This technology makes it possible to transmit your credit card information in a completely secure way.

DELIVERY

French Blossom delivers worldwide. But for some articles, exceptions and exclusions may apply and are listed on the product pages of the articles concerned. No delivery can be made to a country not included on this list, or to mail boxes. French Blossom undertakes to make every effort to deliver the Products ordered within the time indicated, no later than 30 days from the confirmation of your order. The average times vary depending on the destination country you have chosen. The order is delivered to the delivery address you have chosen. The information stated and recorded during the order is binding on you. In case of error in the wording of the addressee’s address, the company French Blossom can not be held responsible for the impossibility in which it could be to deliver the product (s) following this error. Moreover, in this case, French Blossom will not be able to make a second delivery. The price of the order will be refunded after receipt of the package back to the warehouse French Blossom. The Products travel at the risk and peril of French Blossom. The risks are transferred to the customer only at the time of delivery of the Products to the address indicated by the latter. French Blossom warrants that the Products are in perfect condition when delivered to the carrier. In the event that the Products are badly damaged, your reservations must be made in writing to the carrier upon delivery, or at the latest 4 hours after delivery. A copy of these reservations must be sent to French Blossom by email to the address info@frenchblossom.com, at the latest 12 hours after these reservations were made. If the above procedure has been followed, and if it is proved that the reserves are due to the fact that the package and the Products are heavily damaged, French Blossom at his choice will establish a credit, refund the customer the price paid or will perform a new delivery of Similar Products. No unverified returns of Products will be accepted.

RIGHT TO RETRACT

In application of the provisions of Articles L.121-21 and following of the Consumer Code, you have a period of 14 days from delivery to exercise your right of withdrawal. When the period of 14 days expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next working day. To exercise your right of withdrawal, please send us your cancellation letter to the following address: French Blossom – Customer Service – 1 rue de la Parcheminerie 35000 Rennes, or info@frenchblossom.com . Upon receipt of your request, the customer service will contact you with the coordinates provided to organize the return of Products whose direct costs are your responsibility. Packages must be returned to the following address: French Blossom – Returns department 1 rue de la Parcheminerie 35000 Rennes. Products can not be returned to the store. The refund will be made as soon as possible after receipt of the Product (s) returned (s) and at the latest within 14 days of their receipt (s) and will be made via the means of payment used during the purchase. However, the refund can only be made if the Product is returned in perfect condition, in its original packaging, accompanied by all possible accessories, instructions for use and documentation. In addition, Products unsealed and / or mixed inseparably with other products will not be refunded. Only you will be able to exercise this right of withdrawal. In case of delivery to a different person from the customer, this right can not be exercised by the recipient of the order.

COMPLIANCE – GUARANTEE 

CONFORMITY

French Blossom undertakes to give you a property that complies with your order and the French legislation in force. In case of non-compliant delivery, you have up to 6 months after the delivery date to send your claim to French Blossom. Beyond this deadline, French Blossom will not be able to guarantee the Products.

GUARANTEES OF HIDDEN DEFECTS

The Products are subject to the conditions of the legal guarantees provided for in Articles L.211-4 to L.211-14 of the French Consumer Code. In application of the provisions of Article 1641 et seq. Of the Civil Code, French Blossom is obliged to guarantee hidden defects, that is to say “hidden defects of the thing that render it unfit for the use to which it is put. destine, or which diminish so much this use, that the purchaser would not have acquired it, or would have given a less price, if he had known them “. You are solely responsible for the choice of Products, their preservation from delivery and their use. In any case French Blossom can not guarantee that the order meets your specific expectations.

RESERVATION OF PROPERTY

In accordance with the law of May 12, 1980, the Products delivered to you are sold subject to ownership. The transfer of ownership is subject to the full payment of the price of the Products, on the date agreed between the parties. The Products remain the property of French Blossom until full payment of orders.

TERMS OF USE

RESPONSIBILITY

French Blossom is committed to providing all the care necessary to implement the service offered to you. The Site provides you with information (photos, texts) as an indication, as is, with all their imperfections, errors, omissions, inaccuracies and other ambivalences that may exist and are in no way contractual. In addition, this information must be taken into consideration at the time of posting and not at the time of consultation of the Site. French Blossom declines all responsibility:

• For any interruption, malfunction or unavailability of access to the Site;
• For any misuse or misconfiguration of your computer;
• For all damages of any nature whatsoever, resulting from a fraudulent intrusion of a third party having caused a modification of the information made available on the Site.
• For any failure due to a fortuitous event or a case of force majeure such as, and without limitation, disasters, strikes, fires, floods, failure or breakdown of equipment, means of transport, communication or the fact of your actions.
• For any indirect damage such as loss of profits, loss of profits, loss of data, of customers who may, among other things, result from the use of the Site, or on the contrary of the impossibility of its use.In any event, whatever the reason for the mis en cause of French Blossom, its liability is limited to the lower of the two sums: (i) amount of the direct loss suffered by the customer or (ii) price of the order.

PROTECTION OF PERSONNAL DATA AND CONFIDENTIALITY

The creation of a customer account on our Site requires the communication of a certain amount of personal data concerning you. French Blossom undertakes to respect the confidential nature of information that you voluntarily provide or that collected automatically by French Blossom. All information left on the Site (name, address, e-mail …) will not be the object of any other exploitation (rental or sale of file) than that related to the processing of the order and the management of commercial relations between you and French Blossom. This information may nevertheless be transmitted to the parent company and to the subsidiaries. In accordance with the law “Informatique et Libertés” of January 6, 1978 amended in 2004, you have the right to access and rectify information concerning you, which you can exercise by writing to French Blossom, 1 rue de la Parcheminerie 35000 Rennes France, or by sending an e-mail to info@frenchblossom.com . Please specify your name or company name, your physical and / or electronic contact details and, if applicable, the reference you have as a customer of the Site. You may also, for legitimate reasons, oppose the processing of data concerning you.

INTELLECTUAL PROPERTY

All elements (texts, logos, brands, images, sounds, software, icons, layout, database, domain names) appearing on the Site are the exclusive property of French Blossom or are the subject of an authorization use.

Any reproduction or representation, total or partial, on any support, of any element appearing on the Site is strictly prohibited, except for a copy for private use, individual, personal, non-transmissible and non-commercial and subject to the respect of intellectual property rights and any other property rights mentioned.

Any assignment or license of one of the components of the Site is subject to the prior written authorization of French Blossom, any offender liable to prosecution. French Blossom disclaims all liability for misuse and / or unauthorized use of these items.

COOKIES / WITNESS

Cookies serve to facilitate navigation on the Site and to streamline the registration or audience measurement procedures.

Cookies are text files placed on your computer’s hard drive by a web page server. Your computer is probably configured to accept cookies. However, you can change this setting so that it refuses and French Blossom suggests that you do so if you are concerned about using cookies. When you visit the Site, to search for, read or download information, French Blossom collects and retains certain “visitor information” about you, such as the name of the domain and the host computer from which you are going on the Internet, the address of the Internet Protocol (IP) of it, the date and time of navigation on the Site and the URLs from which you passed to arrive on the Site.

French Blossom uses this latest information to analyze and measure site traffic to help make it more useful. French Blossom destroys this information after a while. If you do not want French Blossom to collect this type of information, please do not browse the Site.

WEB TAG

Some web pages of the Site may contain web beacons that allow counting the number of visitors to the Site and / or provide French Blossom with a number of indicators.

These web beacons can be used with some of our partners, especially to measure and improve the effectiveness of the Site. In any case, the information obtained via these tags is strictly anonymous and simply allows to collect statistics on the use of certain pages of the Site, in order to better serve the Clients of our Site.

LINK

You expressly agree to use the Site at your own risk and exclusive liability.

The Site may include links to other websites or other internet sources. Since French Blossom can not control these sites and external sources, it can not be held responsible for the availability of these sites and external sources, and declines all responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. In addition, French Blossom can not be held responsible for damage or loss proven or alleged, consecutive or in connection with the use or the fact of having trusted the contents, goods or services available on these sites or external sources.

COMPLAINTS

The Products offered conform to the French legislation in force. French Blossom’s liability can not be engaged in case of non-compliance with the legislation of the country where the Products are delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products he plans to order.

Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the person who takes the trouble to expose these situations. In the event of a claim, you may contact French Blossom first to obtain an amicable solution, by writing to French Blossom, 1 rue de la Parcheminerie 35000 Rennes, France or by sending your e-mails to info@frenchblossom.com

DISPUTES – APPLICABLE LAW

Only the present General Conditions of Sale and Use in French language are authentic. In the event that they are translated into one or more other languages, only the French text would prevail in the event of a dispute.

The rights and obligations of the parties are governed by French law, and in particular by the rules of distance selling (Articles L 121-16 to L 121-20 of the Consumer Code), the Law for confidence in the digital economy of June 21, 2004 and the law relating to computers, files and freedoms of January 6, 1978.

For all disputes and disputes, whatever the nature or cause, only the French courts will be competent.